Privacy Policy
Updated
March 26, 2025
TPG
Rewards, Inc. is committed to maintaining your confidence and trust as it
relates to the privacy of your information. Please read below and learn how we
collect, protect, share and use your information during your participation in
any of our promotions and when you visit our technology platforms, including,
without limitation, our websites, interactive features, applications, social
network pages, and mobile application (“Platforms” or “promotions”).
QUICK GUIDE TO CONTENTS
1. INFORMATION
COLLECTED ON OUR PLATFORMS.
Information
You Provide To Us
We
may collect Personal Information (information that can be used to identify you
as an individual) such as your name, email, telephone number, home address,
demographic information (such as zip code, age), or payment information (such
as account or credit card number). The types of Personal Information we collect
may vary depending on your use of the features of the Platforms. In many cases
we need this information to provide the personalized or enhanced service
that you are interested in. You never have to answer our questions regarding
your Personal Information, and you can decline this exchange of information on
any site on the Internet - not just ours - at any time.
Information
Collected Automatically
Usage Information. Whenever
you participate in one of our programs or visit or interact with the Platforms,
we, as well as any third-party advertisers and/or service providers, may use a
variety of technologies that automatically or passively collect information
about how the programs or Platforms are accessed and used (“Usage
Information”). Usage Information may include browser type, device type,
operating system, application version, the page served, the time, the preceding
page views, and your use of features or applications on the Platforms,
interaction with friends and group activities, information derived from
receipts, purchasing trends and online and offline activities and interests.
This information helps us keep our programs and Platforms fresh and interesting
to our visitors and allows us to tailor content to a visitor’s interests. We
may also anonymize or group this information into aggregate visitor data in order to describe the use of the Platforms or promotions
to our existing or potential business partners, sponsors or other third
parties.
Device Identifier. We
automatically collect your IP address or other unique identifier (“Device
Identifier”) for the Device (computer, mobile phone, tablet or other device)
you use to access the promotions or Platforms. A Device Identifier is a number
that is assigned to your Device when you access a website or its servers, and
our computers identify your Device by its Device Identifier. We may use a
Device Identifier to, among other things, administer the Platforms, help
diagnose problems with our servers, analyze trends, track users’ web page
movements, help identify you and your promotion entry, and gather broad
demographic information for aggregate use.
Cookies; Pixel Tags. The
technologies used in our promotions and on the Platforms to collect Usage
Information, including Device Identifiers, include but are not limited to:
cookies (data files placed on a Device when it is used to visit the Platforms),
mobile analytics software and pixel tags (transparent graphic image, sometimes
called a web beacon or tracking beacon, placed on a web page or in an email,
which indicates that a page or email has been viewed). Cookies may also be used
to associate you with social networking sites like Facebook, Instagram, Twitter
and YouTube and, if you so choose, enable interaction between your activities
on the Platforms and your activities on such social networking sites we, or our
vendors, may place cookies or similar files on your Device for security
purposes, to facilitate site navigation and to personalize your experience
while visiting our Platforms (such as allowing us to select which ads or offers
are most likely to appeal to you, based on your interests, preferences,
location, or demographic information). A pixel tag may tell your browser to get
content from another server.
To
learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in
your browser’s cookie folder, please refer to your browser’s help menu or other
instructions related to your browser. If you do disable or opt-out of receiving
cookies, please be aware that some features and services on our Platforms may
not work properly because we may not be able to recognize and associate you
with your TPG Rewards account(s). In addition, the offers we provide when you
visit us may not be as relevant to you or tailored to your interests.
2. HOW WE USE THE
INFORMATION WE COLLECT.
We use the information we collect about and from you for a
variety of business purposes such as to respond to your questions and requests;
provide you with access to certain areas and features of the Platforms or
programs and your interaction with other users; verify your identity;
communicate with you about your account and activities on the Platforms and, in
our discretion, changes to any TPG Rewards policy; tailor content,
advertisements, and offers we or our business partners may serve you; improve the
Platforms; comply with license obligations; and for purposes disclosed at the
time you provide your Personal Information or otherwise with your consent. We
may also collect your location-based information for the purpose of providing
you with certain services.
Legal
Bases for Processing (for EEA Users)
If you are an individual in the European Economic Area
(EEA), we collect and process your Personal Information only where we have
legal bases for doing so under applicable EU laws. The legal bases depends on the promotions you enter, how they operate,
and how you use them. This means we collect and use your Personal Information
only where:
● We need it to operate the promotion, provide customer
support and personalized features, help prevent fraud, and to
protect the safety and security of our platforms and promotion services;
● It satisfies a legitimate interest (which is not overridden
by your data protection interests), such as for our internal development of
improved services, to market and promote the promotions,
and to protect our legal rights and interests;
● You give us consent to do so for a specific purpose; or
● We need to process your Personal Information to comply with
a legal obligation or where the processing is necessary to the establishment,
exercise or defense of legal claims.
● If you consented to our use of your Personal Information for
a specific purpose, you have the right to change your mind at any time but note
that this will not affect processing that has already taken place.
Where
TPG Rewards is using your Personal Information because
our client and/or TPG Rewards have a legitimate interest to do so, you have the
right to object to that use although this may mean no longer participating in a
promotion. If we are unable to manage your participation in a promotion without
the Personal Information you provided (such as your registration information),
you will no longer be able to participate in the applicable promotion. To learn
how to opt-out of allowing use of your Personal Information, please refer to
Sections 5 and 6.
Except
as described in this Privacy Policy, we
will not provide any of your Personal Information to any third parties without
your consent. We may share non-Personal Information, such as aggregate data,
demographic information, and Usage Information with third parties. We may also
share your information as disclosed at the time you provide your information,
as set forth in this Privacy Policy and in the
following circumstances:
Third Parties Providing Services on Our Behalf and
Affiliates. We create promotions with consumer
product companies, or other clients, who sponsor the offers that we provide to
you. In order to carry out your requests, to make various features, services
and materials available to you in our promotions, and to respond to your
inquiries, we may share your Personal Information and Usage Information with
such consumer product companies and also third parties that perform functions
on our behalf (or on behalf of our partners) such as service providers that
host or operate our Platforms, analyze data, process transactions and payments,
or provide customer service; advertisers; sponsors or other third parties that
participate in or administer our promotions, contests, sweepstakes, surveys or
provide marketing or promotional assistance and “powered by” partners or
partners in co-branded sites. Your Personal Information may also be used by us
or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or
other third parties to provide you with product information and promotional and
other offers.
Your Agreement to Have Your Personal Information
Shared. While on our Platforms, you may
have the opportunity to opt-in to receive information and/or marketing offers
from someone else, such as a client or to otherwise consent to the sharing of
your information with a third party, including social networking sites such as
Facebook, Instagram, Twitter or YouTube. If you agree to have your Personal
Information shared, your Personal Information will be disclosed to the third
party and the Personal Information you disclose will be subject to the privacy
policy and business practices of that third party, not ours.
Business Transfers. We
may share your Personal Information with other entities and our affiliates
primarily for business and operational purposes. In the
event that TPG Rewards is involved in a
bankruptcy, merger, acquisition, reorganization or sale of assets, your
information may be sold or transferred as part of that transaction.
Legal Disclosure. We
may transfer and disclose your information to third parties to comply with a
legal obligation; when we believe in good faith that the law or a governmental
authority requires it; to verify or enforce our Terms of Use or other
applicable policies; to address fraud, security or technical issues; to respond
to an emergency; or otherwise to protect our rights or property or security of
third parties, visitors to our Platforms or the public.
All the above
categories exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties.
4. INFORMATION WE
RECEIVE FROM THIRD PARTIES.
We
may receive information about you from clients, affiliated companies, or other
third parties, in accordance with their terms and policies. For example, if you
are on another website and you opt-in to receive information from TPG Rewards,
that website will submit to us your email address and other information about
you so that we may contact you as requested. You may also choose to participate
in a third party application or feature (such as one of our Facebook or Twitter
applications or a similar application or feature on a third party website)
through which you allow us to collect (or the third party to share) information
about you, including Usage Information and Personal Information such as lists
of your friends, “likes”, comments you have shared, groups and location.
Services like Facebook Connect may give you the option to post information
about your activities on our Platform to your profile page to share with others
within your network. In addition, we may receive information about you if other
users of a third party website give us access to their
profiles and you are one of their “connections” or information about you is
otherwise accessible through your “connections’” web page, profile page, or
similar page on a social networking or other third party website or interactive
service. We may supplement the information we collect about you through the
Platforms with such information from third parties in order
to enhance our ability to serve you, to tailor our content to you and/or
to offer you opportunities to purchase products or services that we believe may
be of interest to you.
5. YOUR PRIVACY
RIGHTS, CHOICE AND ACCESS.
You may always direct us not to share your Personal
Information with third parties, not to use your Personal Information to provide
you with information or offers, or not to send you newsletters, emails or other
communications by: (i) modifying your registered user
information on the Platforms; (ii) contacting us by mail at TPG Rewards, Inc., 19790 West Dixie
Highway, # 808, Aventura, FL 33180; (iii) following
the removal instructions in the communication that you receive; or (iv) sending
us an email at customerservice@tpgny.com.
Please make sure to include the name of the promotion (if one exists) in the
subject line and in the body of the email from which you wish to opt-out. Failure to provide this information may delay the
processing of your request.
If
you wish to modify, verify, correct, or delete any of your Personal Information
collected through the Platforms, you may edit your registered user information
or contact us at the above address or email. In accordance with our routine
record keeping, we may delete certain records that contain Personal Information
you have submitted through the Platforms. We are under no obligation to store
such Personal Information indefinitely and disclaim any liability arising out
of, or related to, the destruction of such Personal Information. It may not
always be possible to completely remove or delete all of your
information from our databases without some residual data because of backups
and other reasons. We will retain your information (including geo-location
data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request
that we no longer use your information to provide you services, contact us at
the above address or email. We will retain and use your
information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
We do not control certain privacy settings and preferences
maintained by our clients, social media partners like Facebook, Instagram, Twitter
and YouTube, or other relevant third party. If you wish to make changes to
those settings and preferences, you may do so by visiting the privacy
or settings page of the appropriate client, social media site, or other
relevant third party.
6. ADVERTISING/BEHAVIORAL
TARGETING; HOW TO OPT-OUT.
We
may use third party ad network providers to help present ads on the Platforms,
as well as other service providers to evaluate and provide us with information
about the use of the Platforms and viewing of our content. We do not share
Personal Information with these providers (unless, of course, you give us
permission). Such providers may place and access cookies, pixel tags, or
similar technologies on your Device to serve you ads or other content
personalized to your interests which they infer from your browsing on the
Platforms and other sites you have visited. In doing so, the provider collects
or has access to non-Personal Information such as your Usage Information. The
use of cookies, pixel tags, or similar technologies by these providers is
subject to their own privacy policies, not ours.
If
you do not want to receive the benefits of targeted advertising, you may
opt-out of some network advertising programs that use your information by visiting
the NAI Opt-Out Page at http://www.networkadvertising.org/managing/opt_out.asp. Please note that even if you choose to
remove your information (opt-out), you will still see advertisements while
you’re browsing online. However, the advertisements you see may be less
relevant to you and your interests. Additionally, many network advertising
programs allow you to view and manage the interest categories they have
compiled from your online browsing activities. These interest
categories help determine the types of targeted advertisements you may receive.
The NAI Opt-Out Page provides a tool that identifies its member companies that
have cookies on your browser and provides a mechanism to opt-out of receiving
cookies from those companies.
We do
not knowingly collect, use or disclose personally identifiable information from
anyone under 13 years of age. If we determine upon collection that a user is
under this age, we will not use or maintain his/her Personal Information
without the parent/guardian’s consent. If we become aware that we have
unknowingly collected personally identifiable information from a child under
the age of 13, we will make reasonable efforts to delete such information from
our records.
In
some instances, however, TPG Rewards does operate promotions on behalf of
clients that will collect personal data from children under the age of 13. In
each such instance, TPG Rewards will fully comply with the Children's Online
Privacy Protection Act (“COPPA”) or other applicable law when operating the
promotion, in the collection of the Personal Information, and in subsequently
using and deleting the data collected. Personal Information will not be
collected from children under the age of 13 without parental consent in
compliance with the COPPA guidelines.
For
more information about the Personal Information we collect, purposes for the
collection of the Personal Information and third parties with whom we might
share the personal information, please see the disclosures in this Privacy Policy. As a California resident, you
may have the right to request to access the Personal
Information we have collected about you during the past 12 months. In addition,
you have the right to request that we delete certain Personal Information we
maintain about you, subject to certain exceptions. Finally, you also have the
right to opt-out of the sale of your Personal Information. To submit a request
to access, to delete, or opt-out, you may contact us by (i)
mail at TPG Rewards, Inc., Attention: Privacy,
19790 West Dixie Highway, # 808, Aventura, FL 33180; or (ii) send us an email
at customerservice@tpgny.com.
Please make sure to include the name of the promotion (if one exists) and
California Privacy in the subject line and in the body of the letter.
To
help protect your privacy and maintain security, we take steps to verify your
identity before granting you access to your personal information or considering
your deletion or other request. Upon receipt of your
request, we will send you a verification form. Any disclosures we provide will
only cover the 12-month period preceding the verifiable consumer request's
receipt. The response we provide will also explain the reasons we cannot comply
with a request, if applicable. Please understand that we cannot delete personal
information in those situations where our retention is required for our own
internal business purposes or otherwise permitted by the CCPA (such as fraud
prevention or legal compliance).
9. SECURITY OF YOUR
INFORMATION.
We
take information security seriously and use certain reasonable security
measures to help protect your Personal Information. However, no electronic data
transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot
ensure or warrant the security of any information you transmit to us, and
you use the Platforms and provide us with your information at your own risk.
The Platforms may contain links to other sites that we do
not own or operate. This includes links from advertisers, sponsors and/or
partners that may use our logo(s) as part of a co-branding or co-marketing
agreement. We do not control, recommend or endorse and are not responsible for
these sites or their content, products, services or privacy policies or
practices. These other sites may send their own cookies to your Device, they
may independently collect data or solicit Personal Information and may or may
not have their own published privacy policies. You should also independently
assess the authenticity of any site which appears or claims that it is one of
our Platforms (including those linked to through an email or social networking
page).
The Platforms may make available chat rooms, forums, message
boards, and news groups. Remember that any information that you disclose in
these areas becomes public information and is not subject to
the provisions of this Privacy Policy.
11. CONSENT TO PROCESSING
AND TRANSFER OF INFORMATION.
The
U.S. Platforms are governed by and operated in, and in accordance with the laws
of, the United States. Regardless of where you use our Platforms or otherwise
provide Personal Information and non-personally identifiable information, that
information may be collected, processed, maintained and transferred to servers
located in the U.S. and/or other jurisdictions in which our service providers
and affiliates may be located.
By
using the Platforms, or providing us with any information, you (a) acknowledge
that the Platforms are subject to the laws of the United States, (b) consent to
the collection, processing, maintenance and transfer of such information in and
to the United States and other applicable territories in which the privacy laws
may not be as comprehensive as or equivalent to those in the country where you
reside and/or are a citizen, and (c) waive any claims that may arise under
those laws.
We may update this Privacy Policy to reflect changes to our privacy practices. Any changes
we may make to our Privacy Policy will be
posted on this page and/or communicated to you in other ways if required by
law. These changes will take effect immediately upon posting. For your
convenience, the last revised date of the current Privacy Policy will be posted at the top of this page. We encourage you
to periodically review this page for the latest information on our privacy
practices. By continuing to use the Platforms following such changes, you will
be deemed to have agreed to such changes. Where required to do so by law, we
may seek your prior consent to any material changes we make to this Privacy
Policy.
If
you have any questions or concerns about this Privacy
Policy, the practices of the Platforms, or your
experiences with the Platforms, please contact us at:
TPG Rewards, Inc., 19790 West Dixie Highway, # 808, Aventura, FL 33180
Telephone: (800) 838-4550
Email: Customerservice@tpgny.com